Return & Refund Policy

Last updated: September 8, 2026

Use the situation below that best matches your order from Resorn. This policy applies to purchases made through resorn.com and does not limit non-waivable consumer rights.

If you changed your mind

Our current operating default permits a return request within 30 calendar days after delivery. The item should be unused, unaltered, and unassembled where reasonably possible, with the complete hardware, parts, accessories, instructions, tools, protective material, and original packaging. Proof of purchase is required. Missing components, use, customer-caused damage, or unsuitable return packaging may lead to refusal or a reduced refund where law allows.

If you have not shipped anything back yet

Email support@resorn.com first with the order number, item, and reason. Wait for authorization, packing directions, and the designated return destination. Return locations may differ from the address on the original carton. An unapproved parcel can be delayed, refused, or routed incorrectly.

If the item requires assembly

Before assembly, count parts and inspect finished surfaces, structural panels, mirrors, glass, wiring, lighting, plugs, outlets, charging components, and hardware. Stop if anything appears damaged, wrong, or missing. Photograph the full product, issue, packaging, shipping label, and relevant part. Continuing after visible damage can make it difficult to identify whether the cause was transport or assembly.

If the product is wrong, damaged, defective, or incomplete

Contact us as soon as practical and, when possible, within 48 hours of delivery. Keep all packaging and components. After review, the appropriate response may be a missing part, replacement component, replacement item, repair option, refund, or another remedy required by law. We cover suitable return costs when required for an item that arrived defective, damaged, materially misdescribed, or incorrect.

If the return is large or heavy

Furniture return transport can be costly because of size, weight, multiple cartons, and protective packing. For an eligible preference return, the customer generally pays the actual return cost. If we provide a label or arrange collection, that cost may be deducted from the refund where lawful. Use packaging capable of protecting mirrors, glass, frames, corners, finishes, and hardware during transit.

If the item is hygiene-sensitive bedding

A mattress topper or another sealed hygiene-sensitive bedding item is eligible for a preference return only while the protective seal and retail packaging remain unopened, unless applicable law requires otherwise. For an item that arrives defective, damaged, or wrong, contact us before use so the issue can be assessed.

If the item falls into an excluded category

We do not accept preference returns for gift cards, customized or personalized goods, hazardous materials, goods marked final sale where lawful, or opened hygiene-sensitive products described above. These exclusions do not remove remedies that apply to defective, damaged, materially misdescribed, or incorrect goods.

If you want an exchange

For an eligible preference exchange, the clearest approach is normally an authorized return followed by a separate new order. Do not reorder a damaged or incorrect item before we review the case, because doing so may create overlapping charges or shipments.

If you want to change or cancel before dispatch

Contact us immediately. We will try to intercept the order, but a change or cancellation is not guaranteed after processing begins. Once shipped, the order follows the return process in this policy.

If your authorized return has arrived

We inspect it and communicate the decision. Approved refunds go to the original payment method, typically within 10 business days after approval. Banks and payment providers can need additional posting time. Original shipping is refunded only when our error or applicable law requires it.

If the approved refund is still missing

After 15 business days, check with the bank or payment provider and then email support@resorn.com with the order number and approval message.