Return & Refund Policy

Last updated: September 29, 2026

This policy applies to purchases through resorn.com and does not limit non-waivable consumer rights.

30-day request window

An eligible return request may be made within 30 calendar days after delivery. The item should be unused, unaltered, and unassembled where reasonably possible, with all hardware, parts, accessories, instructions, tools, protective materials, and original packaging. Proof of purchase is required.

Request authorization before returning

Email support@resorn.com with the order number, item, and reason. Wait for authorization, packing instructions, and the designated return destination. Do not send a parcel to a company registration address or the address on the original carton unless support specifically authorizes it.

Non-quality and change-of-mind returns

For any non-quality return, including a preference or change-of-mind return, the customer is responsible for the return shipping cost. If we provide a label or arrange collection, the actual cost may be deducted from the refund where lawful. Furniture transport can be costly because of size, weight, multiple cartons, and protective packing.

Damaged, defective, materially misdescribed, incomplete, or wrong items

Contact us as soon as practical, preferably within 48 hours of delivery. Keep all packaging and send clear photos of the product, issue, cartons, label, and relevant parts. We cover suitable return costs when required for an item that arrived defective, damaged, materially misdescribed, or incorrect. The remedy may be a missing part, replacement component, replacement item, repair option, refund, or another remedy required by law.

Assembly and hygiene-sensitive items

Inspect structural panels, mirrors, glass, wiring, lighting, plugs, outlets, charging components, finishes, and hardware before assembly. Stop if anything is wrong or damaged. A sealed mattress topper or other hygiene-sensitive bedding item is eligible for a preference return only while its protective seal and retail packaging remain unopened, unless law requires otherwise.

Exclusions

We do not accept preference returns for gift cards, customized or personalized goods, hazardous materials, goods marked final sale where lawful, or opened hygiene-sensitive items. These exclusions do not remove remedies for defective, damaged, materially misdescribed, incomplete, or incorrect goods.

Cancellations and exchanges

Contact us immediately to request a change or cancellation. We will try to help but cannot guarantee interception after processing starts. An eligible preference exchange is normally handled as an authorized return followed by a separate new order.

Inspection and refund timing

After the authorized return is received, inspected, and approved, we process the refund to the original payment method within 5 business days. Banks and payment providers may need additional posting time. Original shipping is refunded only when our error or applicable law requires it.