Shipping Policy

Last updated: September 29, 2026

This policy applies to orders placed through resorn.com. For help, email support@resorn.com with the order number.

Processing time

Most paid orders are prepared and dispatched within 3 business days. Weekends and public holidays are excluded. Payment review, stock confirmation, unusual demand, large-item coordination, or exceptional conditions can extend preparation.

Estimated delivery

Estimated transit is 5–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Destination, carrier capacity, severe weather, remote access, customs review, public holidays, and local disruption may cause delay.

Shipping charges

Available methods and charges are shown at checkout. The current standard is a USD $6.9 shipping charge for eligible orders under USD $69.99 and free shipping for eligible orders of USD $69.99 or more. Availability can depend on destination and product eligibility.

Address accuracy and split shipments

Before payment, verify the recipient, street and unit, city, region, postal code, country, phone, and email. Contact us immediately if a correction is needed; a change is not guaranteed after fulfilment begins. Furniture, mirrors, glass, stools, hardware, and electrical components may ship in separate cartons with different tracking numbers and arrival dates.

Tracking

Tracking is sent to the order contact channel when available. A carrier may need up to 48 hours after dispatch to show the first scan. Visit our Track Order guide for next steps.

Bulky delivery and cross-border charges

Confirm that gates, elevators, stairwells, halls, and doorways can accommodate the packaged item. Unless expressly included, delivery does not include indoor placement, unpacking, assembly, installation, packaging removal, or old-item removal. Unless checkout expressly includes them, the recipient is responsible for duties, import taxes, brokerage, or similar destination charges.

Delayed, missing, or carrier-confirmed lost parcels

If tracking does not move for an unusual period, contact support with the order and tracking numbers. If a carrier marks a parcel delivered, check the address, household members, reception, parcel lockers, neighbors, and safe locations. After the carrier confirms a parcel is lost, Resorn will arrange a replacement dispatch within 3 business days, subject to stock and any remedy required by applicable law.

Damage on arrival

Keep the carton, inserts, label, product, and components. Do not assemble damaged furniture or connect damaged electrical features. Send clear photos of the full item, affected area, packaging, label, and visible impact.