Shipping Policy

Last updated: September 8, 2026

This policy follows an order from checkout to arrival. It applies to purchases from Resorn through resorn.com, including furniture that may be packed in several cartons. For help at any stage, email support@resorn.com with the order number.

Stage 1: checkout sets the available route

Eligible destinations, shipping methods, charges, and estimated delivery ranges appear at checkout when available. Estimates are not guaranteed arrival dates. Carrier capacity, severe weather, remote destinations, access limitations, customs review, and local disruption may change actual transit time.

Stage 2: preparation before dispatch

Our current operating default is to prepare most paid orders within 1–3 business days. Weekends and public holidays are excluded. Payment review, stock confirmation, unusual demand, large-item coordination, or exceptional conditions can extend preparation. We use the order contact details if a material issue needs your attention.

Stage 3: the address is checked against your order

Before payment, verify the recipient, street and unit, city, region, postal code, country, phone, and email. Contact us immediately if a correction is needed. We will try to help but cannot guarantee a change after fulfilment starts. Where lawful, actual carrier costs caused by incorrect or incomplete customer-provided details may be charged to the customer.

Stage 4: cartons may separate

Vanities, mirrors, stools, drawer units, bed frames, glass panels, hardware, and electrical components may travel separately for safer handling or from different fulfilment points. Tracking can therefore show several parcels and arrival dates. We do not charge a new shipping fee solely because an order is divided after checkout.

Stage 5: tracking begins

When tracking is available, it is sent using the order’s email address or contact channel. A carrier can require up to 48 hours after the dispatch notice to display an initial scan. Keep each number until every carton has arrived.

Stage 6: prepare for a bulky delivery

Confirm that gates, elevators, stairwells, halls, and doorways can accommodate the packaged item. Respond promptly if the carrier requests an appointment and provide safe, lawful access. Unless checkout or the carrier expressly includes it, delivery does not cover indoor placement, unpacking, assembly, installation, packaging removal, or removal of an old item.

Stage 7: cross-border review may apply

Customs authorities or carriers may assess duties, import taxes, brokerage, or related charges. Unless checkout expressly includes them, the recipient is responsible for these amounts. Resorn cannot control customs decisions or resulting delays.

If tracking stops moving

Check the newest carrier scan and attempted-delivery messages. If the status remains unchanged for an unusual period, send the order and tracking numbers to support@resorn.com. We will review the available record and coordinate with the carrier or fulfilment provider when appropriate.

If the carrier marks a parcel delivered

Confirm the address and check household members, reception or building staff, parcel lockers, neighbors, and safe locations. If it is still missing, contact us. Investigation requirements and available remedies vary by carrier, shipment, and applicable law.

If a box or component arrives damaged

Keep the outer carton, protective inserts, shipping label, product, and every component. Do not assemble damaged furniture or connect damaged electrical features. Send clear photographs of the full item, affected area, packaging, label, and visible impact. These records help us evaluate a missing part, replacement, refund, or carrier claim.

If a shipment is refused or returned

When a parcel is refused, unclaimed, or returned because customer-provided delivery information or access was incorrect, actual return or redelivery costs may be deducted from a refund where permitted. Original shipping is refundable only when our error or applicable law requires it.

The final stage: ask for assistance

Email support@resorn.com. Include the order number, recipient name, tracking details, and a short description; attach photographs when a carton or item is affected.