Track Order

Find the dispatch message

When tracking is available, it is sent to the email address or contact channel used for the order. Open the carrier link in that message and keep every tracking number until all cartons arrive.

Allow time for the first scan

A carrier can require up to 48 hours after the dispatch notice to display its first scan. Large items and multi-carton orders can have separate tracking numbers and delivery dates.

If tracking stops or says delivered

Check the newest carrier scan, attempted-delivery messages, household members, reception or building staff, parcel lockers, neighbors, and safe locations. If the parcel is still missing or the status has not moved for an unusual period, email support@resorn.com with the order number and tracking number.

If the carrier confirms loss

After the carrier confirms a parcel is lost, Resorn will arrange a replacement dispatch within 3 business days, subject to stock and any remedy required by applicable law. We will contact you if another solution is necessary.

Customer Support: Available 24 hours a day, 7 days a week.