Frequently Asked Questions

How can I contact Resorn?

Email support@resorn.com. Customer Support: Available 24 hours a day, 7 days a week. Include your order number when asking about an existing order.

How long does delivery take?

Most paid orders are prepared within 3 business days. Estimated transit is 5–15 business days after dispatch. Estimates are not guaranteed and can vary by destination, carrier, weather, customs, access, or other disruption.

How do I track an order?

Use the tracking link in your dispatch email or visit our Track Order guide. A carrier may need up to 48 hours after dispatch to show its first scan.

Can an order arrive in more than one box?

Yes. Furniture, mirrors, glass, stools, hardware, and electrical components may ship separately. Keep each tracking number until every carton arrives.

What if an item is damaged, defective, incomplete, or wrong?

Stop assembly or use, keep all packaging, and contact support as soon as practical, preferably within 48 hours of delivery. Send photos of the product, affected detail, carton, label, and relevant parts. We cover suitable return costs when required for an item that arrived defective, damaged, materially misdescribed, or incorrect.

Can I return an item because I changed my mind?

Eligible requests may be made within 30 calendar days after delivery. For non-quality returns, including preference or change-of-mind returns, the customer pays the return shipping cost. Review the Return & Refund Policy and contact us before sending anything.

Which payment methods are displayed?

Resorn displays Visa, Mastercard, American Express, Discover, JCB, and Diners Club. See Payment Methods for details.

Does Resorn offer subscriptions or automatic renewals?

No. Products sold on resorn.com are one-time purchases. There are no subscription products or automatic renewal charges.